LEAVING SHOULD BE AS EASY AS JOINING

Cancellation & Refunds.

How to cancel, what happens when you do, and where we stand on refunds. This page reproduces clause 10 of the Terms of Service for easy reading — the Terms are the binding text.

Cancelling

No minimum term, no cancellation fee. You may cancel at any time, for any reason.
How: written notice — an email to sales@gulf.bot or a message to our published WhatsApp number. One line is enough.
When it takes effect: at the end of the subscription month in which you give notice. The Service runs until then, and that month's fee remains payable.
After that: the Assistant stops responding on your number, your right to use the Service ends, and your number — which was always yours — carries on with you. Data is handled under the Privacy Policy.

Refunds

The half-price promotional first month is non-refundable once your desk is live — as are the build fee (once the build has commenced) and unused capacity. Standard months carry one refund right: cancel during a paid standard month, before the next month begins, and half of that month's fee comes back to you — the Service still runs to the end of the month.

This is a deliberate and clearly-stated position, reflected in the price: the Service carries real per-client running cost from the moment it is live, and you can cancel at any time to prevent any further charge. The only exception is the service credit for availability shortfalls in clause 11 of the Terms — if measured availability in a month falls below 99% for reasons within our direct control, you can claim a credit against the following month's fee: 10% below 99%, 25% below 95%, claimed in writing within 30 days of the end of that month, applied against future fees rather than paid in cash.

The 10-day promise, restated

Your first monthly payment does not start until the day your desk goes live. If we miss the 10-day window for reasons within our control, we keep building at no charge — and the clock is extended day for day where we are waiting on you, on Meta, or on an event outside either party's control (Terms, clause 8). You are never paying a subscription before your desk goes live.

Read it in the full Terms